5 Strategies to Manage negative and positive feedback about Your Member Site
When your site's membership is expanding and adding more members, you'll more than likely start getting more feedback regarding your membership website.
Though it's wonderful to receive all glowing reviews, the unfortunate truth is that there's bound to be at the very least a handful of pieces of negative reviews that pop up from time to time. In the end, it's impossible to always please everyone isn't it?
Receiving negative feedback is frustrating, but we have some guidelines to ensure that your members get positively and negatively rated feedback on your site's membership in the correct method.
Do Not Take It To Heart
If you get your first negative review on your membership site you can easily feel frustrated or perhaps even angry.
It's crucial to understand that those who have gave you negative reviews don't have a personal attack on you. They're just expressing their opinions about the product. Therefore, don't assume that negative reviews mean that something is not right with your product.
It's the same for the moment that you receive a positive review. It's fine to be happy about the fact that someone loves your products, but you should not let it get to your mind and cause you to think that your membership site is immune from critique.
Keep your positive outlook in mind while your further improve upon the model of membership you have chosen to use.
Walk in Your customers' Shoes
A different way of handling positive and negative feedback in your membership company is to stop and take a look at the issues from your customer's point of perspective.
What is it that made them truly appreciate this feature? Was it the reason why they were not satisfied with the support they received?
Consider these issues and don't be afraid to ask your clients these questions in order to gain a clearer picture of what you have to do to improve.
Learn from It
One of the most beneficial actions you can take when you receive either positive or negative feedback is to use it as a learning tool to yourself or your employees.
Have you heard someone talk about how great the customer support was your site for membership? Make sure that it is mentioned and make sure that your excellent customer service stays consistent.
Every single review is another element you can learn from and use to improve your membership business.
Be Professional Whatever
The good news is that you received an online review. But how do you respond? If your review on the membership site is positive or negative ensure that you respond to every review if you can.
If someone leaves a review on your Facebook page, or on business pages, make sure you send a reply to show that you appreciate their review and to show that you're listening to your customers.
Always thank the customer for writing their review and let them know that if there was something they had a problem in, you'll try to fix it.
If they have a specific problem, forward them the email address of your customer service department so their issue can be effectively addressed.
Remember That Your Best is Always Enough
Being a business proprietor is already difficult enough. One of the last things you want to do is to beat yourself up. As long as you did the best job you could be able to do, that's everything that's important. Things happen and you can't keep everyone satisfied all the time. If you're able to prove that you and/or your staff did everything you could to help and that's the only thing you can count on.
Final Ideas
Negative and positive feedback is positive and negative feedback can be both a blessing as well as a curse at times. If you follow the tips we provide in mind you'll quickly realize it is always positive to gain something from each review to help in improving your business for the future.
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What do you do with positive and negative feedback in your business? Tell us in the comments below!
Jessica Starks Jessica is a creative entrepreneur and professional writer who strives to use her talents to entertain as well as educate. In her free time, she loves researching, writing, reading and time spent with her family.