Be sure to get the best results from customer education

Apr 26, 2025

In today's competitive marketplace, maintaining customer satisfaction and reducing the number of customers who leave the business is essential for long-term success. Businesses that provide quality educational solutions for customers have an average of 7.6 percent increase in revenue that is among the most efficient methods to observe significant improvement in satisfaction of customers and retention of customers and overall growth of the company.

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The reason for this is that educated customers are crucial in the development of a company?

It is possible to tell your customers about your products is a fantastic method to increase the value of your merchandise as well as reduce anxiety. Additionally, it makes sure that they are aware of the events they're involved in. It not only improves retention, but it turns the customers of your company to ambassadors who help in promoting your business. Customers with higher level of understanding can avail the services you offer and without needing help that allows the staff in customer service to concentrate on more targeted interaction with the customers who are appreciated.

A successful customer education plan could also help in reaping rewards. If customers are able to quickly learn how to use your product, and achieve the objectives on their own They'll be more likely to stay to the organization and look at different options. It will result in more customer satisfaction and retention. This could increase life-time value of clients (CLV) and increasing the sales.

Additionally, informing your clients on their options could help your business to assess the effectiveness of the education materials you offer by determining how many students took exams or classes as well as analyzing the amount of engagement. Data you collect will assist in improving your education plan as well as prove its value to all who participate. Also, making investments in education for your customers can yield tangible benefits.

Plus: maximizing the value of customer education

Plus was created to aid businesses in the creation of distinctive and flexible programs for training that boost retention, as well as boost the number of students. With a wide range of training courses that focus on analyzing data on engagement and learning, Plus empowers your team to design an efficient and reliable course of training which will satisfy your customers' expectations at each stage of the learning experience.

The benefits are in addition to The Stories of Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

Chargebee introduces Subscription Academy with Plus to create a complete online learning platform offering professionally-run masterclasses and courses, workshops and the chance to earn certificates. The user-friendly interface as well as powerful analytics have allowed Chargebee to continually improve the level of education they offer and expand their services offerings without any restrictions.

" Plus" is a very effective instrument for businesses to expand the amount of classes they can offer and the number of students they're able to accept at no cost."

     --" Guy Marion, Chief Marketing Director at Chargebee.

Results:

  • More than 5,400 customers from more than 20 countries. This resulted in better customer service and lower losses.
  • About 800 individuals received their awards, thereby increasing the total number of individuals in the community and increasing their influence around the globe.

Reward loyal customers while enhancing Hootsuite's effectiveness by means of Plus

Hootsuite utilized Plus to create Hootsuite Academy and to offer various online training via video along with certificates for its customers in addition to the general people. Hootsuite Academy covered topics like advertisements on social media platforms for advertising and marketing, as well as advertisements on social media. It was designed to raise the participation rate and raise awareness.

"Hootsuite Academy" is among the most effective methods is available to help reduce the loss of employees as well as increase retention."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

  • Over 450,000 students are taught and presented with 72,000 certificates, which have made for happy and knowledgeable customers.
  • The firm saw a substantial reduction in turnover among customers due to the fact that they were more excited as well as secure and confident, leading to a better retention rate and a more effective marketing.

It is essential that you ensure your clients enjoy a wonderful journey making use of Plus

PayShepherd streamlines the contractor-contractor relationship and gives project-specific insight to the owner of equipment within the sector. The company also had some major difficulties with integrating employees from multiple companies.

The process was lengthy and needed appointments with only one individual who was able to guide users through the various elements of the application. This was a huge expense which could have stopped any growth in the business.

PayShepherd came up with Plus to address these problems through the creation of an online self-guided education course. The course allowed students to master the course according to their personal preferences which helped them save money, and also allowed the organization to offer a uniform educational experience for the ever-growing number of customers.

"We achieved great results when we launched Plus. Members of the team began using Plus in less than four weeks. Plus was accessible for team members to use at 350 hours within three months."

-- Jenn Hunter, Co-FounderPayShepherd

Results:

  • This is a 75% increase in the time it takes to get onboarding which equals to saving 350 hours over three months.
  • A positive review from customers who appreciated the program's capability to be able to accommodate various learning styles. It comes with video tutorials along with downloads.

PayShepherd was recruited by Plus to improve the capability of their team and to allow their employees to keep their personal touch and expand to handle more customers efficiently.

The possibility of educating users, in order to boost the amount of people who can benefit from the conversion process to Flashpoint with the help of Plus

Plus was the ideal solution to allow Flashpoint to develop into an online self-directed program. The school was able to create an online college that lets students to learn according to their own schedules and get consistent and quality instruction at every level.

"Using Plus has allowed us to deliver our education for our clients to a great extent. Nearly 3000 individuals. They've been taught about the products and services we offer. If it weren't for Plus It, it would take a lot of time and money to teach our customers."

" Grace Tilmont, Director of Education Services at Flashpoint

Results:

  • The business has educated more than 3,000 employees about their products and services. The results are a huge reduction in the cost of the education process, which is huge in scope.
  • Improves engagement with customers and improves onboarding and assists customers in building confidence in their product and improve the efficiency of their products.

The flexibility offered by Plus provides Flashpoint the capacity to add multimedia components and create custom methods to inform and provide regular updates, taking into consideration the constantly changing features that the program offers. Scaling up does not only enhance the level of experience the users, but it also enhances the user's overall quality of. This also establishes Flashpoint as the pioneer of an active, user-centric educational method.

The first time I've used Plus

It could be a way to speed up the process of integrating new workers and make it less important to provide assistance, and improving the degree of acceptance. Our team will provide your workers with the latest up-to-date technologies, an experienced software analyst and the ability to increase. Create courses quickly and efficiently and analyze the efficacy of your education program at the speed of light.

Expand Your Business with online learning

Are you seeking to boost the growth of your business and improve your income?

The Book of Plus is the top-selling novel. It includes 12 real-world successful stories each month for all of the year. Discover the tried and tested methods utilized by businesses that benefitted from the development of online education, and have made substantial improvements.

Today, you can download your complimentary copy. Learn how to ensure your copy will be effective!

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Do you want to change how your company is taught by making use of online courses for learning?

Plus offers help and assistance to help you create the most efficient and sustainable program of training that can help you achieve your goals within your business.

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Sign up today to make your dreams come true once you sign up!

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