Five Ways to Boost Engagement via Live Chat

Customer engagement comes from the emotional bond that exists between your client and your company. The more engaged your customers will be, the more likely they will be to buy more, promote your company, and eventually turn into repeat customers. One great way that you can build right into? Live Chat.

Each customer interaction needs to be a constant, welcoming experience that makes customers are inclined to return for even more. When you shop in a brick and mortar store it is possible to have a live, human contact. Online, you don't have an opportunity to be to a website visitor until they buy something, and your automations and triggers start. Right?

Wrong! Today's communication software lets users communicate with visitors to websites, drive conversions, and establish long-lasting connections.

Set up automated chat greetings

The most reputable brick-and-mortar shops are renowned for their excellent customer service. You'll be met by an employee who is there to assist you whenever you require assistance. They will ensure you find the right merchandise. They answer your to your questions. You feel taken care of.

Over the years, eCommerce was missing clerks.

When visitors on websites faced issues, they had two choices either contact a customer care agent or visit another site. Many of us do not like making calls or waiting for email responses, so we prefer the second choice.

Enter live chat! Now, when a customer needs help or has an issue, they will be able to speak to a live person immediately.

A few live chat software applications have smart features that help support staff spot customers who are having issues. If a person displays certain cues and patterns like visiting the same webpage or getting to the frequently asked questions page - it triggers an instant chat message, which gives them the chance to chat with an agent in order to resolve their problem.

The most significant eCommerce problems is abandonment of carts:

A minimum of three could be resolved with live chat! For example, suppose your customers regularly get lost in the process of checkout. Set up your greeting to begin 15 seconds after your client has logged into the shopping cart. Customers will receive a customized message that offers assistance exactly at the point where they're most likely to be ready to cancel your purchase.

Enable the eye-catcher

In the past businesses put up signs the entrances of their shops to draw the attention of people passing by. They understood that having a stunning display could not always draw customers in, especially when the competition grew, so they added signs to draw attention to their store.

Eye-catchers function the same way in eCommerce -- if you are concerned that your customers might overlook your chat window, add an eye-catching graphic. Being proactive and willing to help builds trust between you and your clients, and a beautiful design adds to this experience.

Automatically predict when you will need more staff

Each store has its own peak hours or days. Certain days are the best; while for others, traffic increases on weekends. If you are aware of the trends in your store's traffic trends it is possible to alter the amount of live chat representatives to make sure that every client needing assistance receives assistance quickly.

You can enhance the amount of concurrent chats agents can manage sudden spikes however the greater number of chats each agent handles, the harder it is for them offer solid support. This is why LiveChat to integration includes a handy software to predict staffing levels:

In the absence of enough employees in peak times, you won't be able to take on all chats and also you'll be unable to stand to your clients when they require you.

Target returning visitors

A returning visitor is a customer who has purchased from you in the past. If they're returning likely made a new purchase.

An existing customer is aware of what you offer, is familiar with your site, and is satisfied with the purchase they made. Perhaps it's too early to consider them to be a faithful customer however If you can the time to create an enjoyable impression for them, you can improve your relationships to a new one.

Chat live with site visitors and Facebook followers on one platform

With nearly 2 billion monthly active users, Facebook is the most popular social media channel around the globe. Your current customers probably have Facebook accounts, and so do your potential clients.

Use Facebook to interact with your customers where they're currently on the internet. Open your Facebook fan page, and reply to any messages that come in through Messenger, or integrate LiveChat with Facebook to engage Facebook fans as well as your site visitors in a single dashboard. Simple.

At the end of 2020, over 2 billion people will purchase items and services on the internet. That's nearly a quarter of all people in the world! If you get set up to engage your website visitors to increase sales, you'll be able to take advantage of a variety of potential sales.

Ready to add live chat to your webshop?

1. Find the no-cost LiveChat extension as well as download the file zip.
 2. Navigate to: WP Admin > Plugins > Add New , and upload the downloaded file with Choose File.
 3. You must activate the extension.
 4. Make a LiveChat Account or sign in to an existing account. LiveChat comes with a 30-day trial, with no obligation to purchase.

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Justyna was a business analyst and a journalist before she realized her calling. As an LiveChat content writer, she imparts her knowledge about customer service, business psychology and eCommerce.

    She is of the opinion that writing that is good ought to be as good as a great instruction: built on information enhanced by excellent storytelling and accented with humour.