Looking Back at 2020 -- Year in Review
Did you know that a pandemic could become a part of our life? 2020 is now part of the past, and frankly, I'm glad that we have left behind.
But, looking back and reviewing our progress is an important step as we plan for the future.
We'll be doing that today.
Also, a big "thank you" goes to all of our readers, followers as well as anyone who interacts with us through our various channels. It's a cliche - I know - but it's true: we couldn't be here today without your assistance and comments.
It's now time to reveal some truly cool stats about 2020.
Ready? We're ready to go!
Increase in Revenue and Customer Growth
In 2020, saw the most impressive 75% rise in revenues. For some perspective at the close of last year, our revenue from recurring sales was approximately 39 times what they had been at time of 2015.
The growth in revenue tells just a fraction of the (great) tale here. Our client base, in fact, has been growing by 84% when compared to the previous year! October was by far our busiest month for 2020, in terms of the number of new customers we signed up.
Here are some fascinating information about the quantity of information we provide each month:
- More than 22 billion HTTP requests are served through the servers of.
- The the data through servers.
- 360+ terabytes data transfer travels through the CDN.
PHP Version of the Sites hosted by
Do you want to know what PHP version was the most popular among users in 2020? Let's look at the numbers:
If you have been following our progress, or a real customer, you are aware that quality is our main focus.
Continues to Provide Unmatched Support
The way customers have been rating support in 2020:
We've averaged around a 97% positive conversation rating all year. However, that's not all! Here are some more information about the efforts of the's to support for 2020:
- Support staff at's site has helped solve the 105,182 ticket issue. 21,547 of those tickets occurred in the final 90 days last year.
- The average time it took to resolve and resolve issues was 43:55.
- Tuesdays at 4 pm UTC are the busiest times for Support.
- First-time responses are typically 1:40 minutes.
Support is accessible in English 24 hours a day. Additionally, with the help of our bilingual Support Engineers, we are capable of assisting our customers with different languages. The multilingual support schedule is as follows:
- Spanish assistance is offered on weekdays during the hours between 2 p.m. and noon a.m. UTC.
- French support is available during the week from 6 a.m. and 5 p.m. UTC.
- German Support is accessible on weekdays from 6 a.m. between 6 a.m. and 2 p.m. UTC.
- Italian assistance is offered weekdays between 7 a.m. until 3 p.m. UTC.
- Portuguese support is accessible during the week between 9 a.m. until five p.m. UTC - New feature!
It's our pleasure to serve our amazing customers who frequently inform us of the appreciation they have for our work We'd love to tell you what some of them had to say about us lately:
We would like to extend a big thanks and shout out to our incredible Support and Sysadmin teams for their incredible job!
Expanding Team Doesn't Quit (Up by 57 percentage)
What was the number of people working at in 2020? Before I tell you that, I'd would like to take the time to thank our HR departments for their work which allows everyone in the company to work with highly skilled experts.
We started the year in 2020 with 96 and we closed in the calendar year having 151 team members (aka the nians), which means a 57% increase in a single year. Our busiest month for hiring new employees was March when we added 13 people to the team. This was followed by the month of August, which had 11 members and in December we added 10.
For marketing, we've grown our team to 15 incredible people who aid in crafting and delivering our campaigns, content and message of brand across every channel we have.
For the sale part of the business The Sales side is now open 24 hours a day for sellers across North America, as well as EMEA, and APAC regions. We're now available in six different language options (English, French, Spanish, German, Dutch, Japanese). Not to mention In 2020, we added the ability to live chat through our sales page.
Connecting and Supporting WordPress Communities Around the World
These are the following:
WordCamps
Meetups
hosted a number of local meetups as for 2020. Such as:
- WordPress Amsterdam
- WordPress Meetup Milano
- WP within Lille
- Bogota WordPress Meetup
- Vienna WordPress Meetup
- WordPress Mexico
- Lima WooCommerce Meetup
- Meetup for WordPress Monterrey
- Surabaya WordPress Meetup
Additionally, during 2020, we held a total of 17 free webinars in 3 different languages:
While the online activities of the last year have proved and we're eager to see you face to face as soon as in-person events could be possible.
New Features and Updates to the Feature in 2020
PHP 8 Supported for All Environments
"s APM Tool
External Backup Options
Additional Data Centers
- Council Bluffs, Iowa, USA (us-central1)
- St. Ghislain, Belgium (europe-west1)
- Changhua County, Taiwan (asia-east1)
- Sydney, Australia (australia-southeast1)
- The Dalles, Oregon, USA (us-west1)
- Salt Lake City, USA (us-west3) - New
- Ashburn, Virginia, USA (us-east4)
- Moncks Corner, South Carolina, USA (us-east1)
- Sao Paulo, Brazil (southamerica-east1)
- London, UK (europe-west2)
- Frankfurt, Germany (europe-west3)
- Jurong West, Singapore (asia-southeast1)
- Tokyo, Japan (asia-northeast1)
- Mumbai, India (asia-south1)
- Montreal, Canada (northamerica-northeast1)
- Eemshaven, Netherlands (europe-west4)
- Hamina, Finland (europe-north1)
- Los Angeles, California (us-west2)
- Hong Kong (asia-east2)
- Zurich, Switzerland (europe-west6)
- Osaka, Japan (asia-northeast2)
- Seoul, South Korea (asia-northeast3) Seoul, South Korea (asia-northeast3) New
- Las Vegas, Nevada, USA (us-west4) - New
- Jakarta, Indonesia (asia-southeast2) - New
Additional Visits to Starter and Pro Plan, the same price
Notification Center
Other Updates
Alongside all of the major change and feature enhancements mentioned above, here's a list of a few additional small updates to the feature. You can see that the My development team is busy!
The Reviews are in
Each month we got excellent feedback regarding the quality of our service and hosting not only from customers in chats as well as on the public review sites. We've been honored once again when WPShout declared us to be the most well-managed WordPress host and we were awarded distinctions in areas like the easiest to use and Market Leader on G2.
is also consistently ranked among the best options for WordPress hosting on popular review websites, including:
More Content and Formats
In case you haven't already been introduced, we'll present to you the most recent new member of the family of content!
"'s YouTube Channel
We planned to start testing videos for some time until, then, around mid-November, we kicked off our publication schedule and started creating videos about topics our readers (and us) are passionate about.
Here's a guide on how you can drive visitors to your website by leveraging the power of content promotion
Apart from these video types We're also constantly releasing videos that show you how to use and get the best out of our tools and features.
If you are a fan of videos and you like the idea of discovering new ones each week, you should join our YouTube channel and then give us a thumbs-up whenever you come across something you enjoy!
I know what some of people are thinking: "Matteo, videos are fantastic but... we're here for the facts."
I know, you're looking for numbers, so let me share them with you:
How Much We Published in 2020
- New Blog Posts: 151
- New Knowledgebase Articles: 61
- New Landing Pages for 30
- Webinar Pages: 8
- Affiliate Academy Content: 3
- New Case Studies: 9
- New Partner Pages New Partner Pages: 7
- New feature updates 14
- New Ebooks: 4
- Client Quotes Client Quotes
- Weekly newsletters delivered in 50 copies.
The list does not take into account all the update to the content in 2020.
Top Read Articles for 2020
Now that you know how much, let me reveal which pieces of content performed the best:
10 Best Blog Posts
10 Best Knowledgebase Articles
In serving audiences with diverse preference for languages, we shouldn't ignore the remarkable efforts the Global Expansion team and translators did to provide the content to other languages that aren't English.
In particular there were 2294 translations published in 2020 in 9 different languages. Wow!
What can we expect in 2021?
That's quite a lot to share! This is about the past. Now, where's it going and what can you expect for 2021?
It's hard to give away too many details right now, but a few gems have been discovered:
More content, more formats The only thing we've done is scratch the surface in regards to the production of video and we're having lots of fun on this journey. In 2021, you can expect us to increase our content that we create on a weekly basis.
The list below is far from being exhaustive and 2021 will be a kickass year I'm sure.
We are grateful for your ongoing support and we're always looking to hear from you. Let's get started!
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