In the current competitive environment keeping customers loyal and decreasing churn are essential for the long-term viability. With businesses with solid customer education programs reporting an average 7.6 percentage rise in revenue, this is one of the most effective methods to see significant improvement in customer satisfaction, retention, and overall expansion of the business.

  Skip ahead:  

•    The reason why customer education is crucial to business success
•    Plus: Creating to success in customer education
•    The benefits and success stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Starting using Plus

The reason why customer education is crucial to business success

Informing your customers about your product helps your customers maximize the benefit of your products, decreasing the amount of frustration they experience and helping them are engaged throughout the course of length of. This not only improves retention but it also turns customers into advocates who actively promote your company's brand. Highly educated customers can use and navigate your products on their own, eliminating the need for support and allowing your customer service team to concentrate on complicated, valuable interactions.

A well-designed customer education and training program will also speed up the time to worth. When customers quickly learn how to utilize your service and achieve their goals and goals, they're more likely to stay with your product and to explore further features. This creates a cycle of more engagement and loyalty, which supports customer lifetime value (CLV) as well as overall revenue growth.

Furthermore, it can help your organization track the impact of educational content by analyzing metrics like courses' completion rates, feedback from customers feedback, as well as engagement analytics. These insights help refine your educational strategy and prove the value of your strategy to all stakeholders, showing that investing in education for customers will yield tangible returns.

Plus: Driving the success of customer education

Plus is designed to help organizations create highly effective and flexible customer education programs that support the growth of their business and help retain customers. By providing a comprehensive suite of software for creating courses, engagement, and analytics, Plus empowers your team to create effective and efficient education that is tailored to your clients' needs at every stage in their learning journey.

Rewards And Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

The company created Subscription Academy using Plus to create a complete online platform for learning that includes expert-led masterclasses, courses, and certificates. Its easy-to-use design and powerful analytics allowed Chargebee to continually improve the learning experience and scale their offerings without constraints.

" Plus provides exceptional scalability, enabling companies to expand their courses and the student number without limiting."

  --- Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• The program has trained over 5,400 people across twenty countries. This has led to improved customer service and a decrease in churn.
• Nearly 800 participants displayed their certificates, increasing the community's engagement as well as enhancing Chargebee's global brand presence.

Enhancing customer loyalty Hootsuite's success with Plus

Hootsuite used Plus for the development of Hootsuite Academy and provide a range of scalable online courses and certifications that are that are available to customers as well as the general people. Hootsuite Academy covered topics like social media marketing, social selling as well as social advertising, elevating user awareness and involvement.

"Hootsuite Academy is probably one of the most powerful instruments we can use to reduce turnover and increasing the amount of time spent."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• There are more than 450,000 learners received training and 72,000 certificates were given, creating a huge base of knowledgeable, loyal customers.
• An impressive reduction in customer churn, as they were more comfortable and enthused and engaged, which resulted in better retention as well as more effective advocacy.

streamlining the customer's onboarding process: The PayShepherd's story using Plus

PayShepherd streamlines contractor relationships and provides project insights for the owners of assets in the industry. However, they faced significant challenges in onboarding new users.

The process was time-consuming and required one-on-one sessions in order to help users navigate each part of the program. This hands-on approach wasted valuable resources and became a roadblock to company growth.

PayShepherd implemented Plus to solve these problems, creating a self-guided online training course. The platform let users understand the software in their own way, freeing up the company's resources, and also ensuring uniform the training of their expanding customers.

"We had an incredibly successful rollout. The team was using Plus within a matter of four weeks. Plus was back with our team in just three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% decrease in the amount of time spent onboarding, which is 350 hours over three months.
• A positive feedback form users who loved the platform's ability to accommodate various learning styles, including videos and downloads.

PayShepherd utilized Plus to improve their the use of their resources, allowing them to keep its personal interaction while growing to accommodate more users effectively.

The expansion of customer education in order to empower users: Flashpoint's transformation with Plus

Plus was the perfect platform to allow Flashpoint to transition into an online, self-guided learning method. The change allowed the business to establish an online school that allowed students to take their learning at their own speed as well as provide high-quality, consistent instruction across all areas.

        "Using Plus has enabled us to employ our customer education in a larger scale. To date, we have trained over 3,000 customers in our products and services. Without In addition It would have required an enormous amount of time for us to teach our customers."    

- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• 3000+ customers who have been trained on their products and services, resulting in a significant reduction of the amount of resources required for large-scale training.
• Enhanced engagement and onboarding of customers that allows customers to gain confidence in their products and increase effectiveness.

The scalability of Plus allowed Flashpoint to integrate multimedia elements, develop custom pathways for learning, and offer regular updates that reflect the constantly evolving features of the platform. The scalable model not only improved the customer learning experience but also placed Flashpoint as a market leading provider of proactive, user-centric training.

Starting with Plus

Your goal may be streamlining onboarding, minimizing support demands, or boosting product adoption Plus provides your staff with professional tools, cutting-edge analysis, and flawless scalability. Start courses swiftly and efficiently and track your impact on education at a real-time pace.

Grow Your Business with Online Learning

Looking to drive the growth of your business and increase revenue?

The Book of Plus is your ultimate playbook, featuring twelve real-life success stories, one per month throughout the year. Dive into proven strategies from organizations that have successfully scaled online learning to achieve big results.

Get your complimentary copy now and learn ways to make it actually work!

Do you want to change your business by implementing online learning?

Plus offers you the necessary tools and assistance to develop scalable and profitable education programs tailored to your business goals.

  Do you have questions or would like to know what Plus will benefit you?  

Contact us with our team today and let's create your future by working together!