Crealanta Magazine

Subscriber Export Process

Jun 2, 2022

STAKEHOLDERS

 Internal

  • Product Team and Payments
  • CSM and Support

External

  • Customer/Seller
  • New Vendor
  • Present Payment Processors(Cards only)

 Overview

If a client churns or decides to switch the subscription they have in place with their subscriber to an unknown vendor, we must change their subscriber details which are saved within our database. Then, we change the account's subscription details to that New Vendor. The procedure typically takes around 10 weeks.

RELIABILITY RELIABILITY

Migrating active subscriber/subscription data from the system and handing over the existing tokens via our existing Payment Processors to the New Vendor. After the transfer of the information before being given to the Seller the Seller is the one responsible for cancelling subscriptions using the System in order to prevent accidental rebills and, consequently customers' complaints.

SCOP SCOP

  • Transmitting subscriber's active information to Seller.
  • We're working with our existing payment processor and the seller's New Vendor to facilitate the transfer of payment tokens.
  • Only can only be used for Credit Card tokens; due the compliance requirements and laws The business isn't permitted to transfer PayPal tokens.

 PROCEDURE

Subscription migration is a process that involves five steps:

  1. The company will supply active subscribers and subscriber lists, based upon the nature of the payment and processing process.
  2. The processor will send an official letter of Intent (LOI) to the direction of the processor, which specifies the process of exporting this token, as well as the newly-appointed Vendor. The LOI is distinct between Processor from Processor to Processor. Processor differs from Processor to Processor.
  3. You can join this seller as well as the new Vendor as well as the current Payment Processor in order in order to simplify transfer of tokens.

2.a. Current Processor will verify the AOC and other PCI related data of the New Vendor.

2.b. Following the completion of PCI confirm, we'll supply the New Vendor with appropriate information on the next steps that they need to take in the process of moving, along with the timings that make up (but does not have to be restricted to):

  • Special protocols designed for transport that are available for processors which allow the exchange and receipt of tokens files. This could also allow sharing PGP keys (Public).
  • Schema for the data file is required by the vendor as well as the proper mapping ( which will reveal the key or attribute for these tokens).
  • The processor has specific steps that it can take to encrypt and decrypt data.
  1. The tokens will be transferred into the Vendor's new account through the Processor that is currently using.
  2. Seller will cancel the current subscription so as to reduce double-paying.

 REQUIREMENTS

  • The Vendor's website is now has PCI that is fully PCI.
  • In the event that you are given PAN numbers, other security measures in accordance with the directions of the processor are to be taken.
  • Store where the subscription must be relocated.
  • The day that's to be used for transfer as well as the date of last bill.

 Responsibilities

  1. :
  • Connect new sellers and sellers to current Processors.
  • Note down your intention to every processor.
  • The details about shares of active subscribers. The shares are separated into sections by Processor.
  • When Recall References are shared, they are used for identification purposes. the tokens.
  1. Seller:
  • Contact New Vendor contacts and furnish all necessary documentation to be in compliance.
  • Set Cancellation/Deactivation date on the subscriptions they wish to migrate off of the System.
  1. A Processor for the Present:
  • Make contact with New Vendor and confirming compliance to the specifications.
  • Request a the letter of Intent. start with the issue of tokens. New Vendor.
  • Work With New Vendor for data transfer and create schemas for New Vendor. New Vendor.
  1. New Vendor:
  • Connect to the processor being used.
  • All documents must be provided in accordance with the requirements of the current Processor.
  • Find out more about schemas by using Processor as well as recall reference (Identifier) From .
  • Share sample data with each processor in order to guarantee proper data mapping.

RISE Rise

  • Data security: Vendor as well as the new Seller are accountable for the entire security of data once they leave the its system. Seller is accountable for making sure that customers are treated with respect to their data.
  • Rebills Seller must ensure that subscriptions are cancelled before the renewal date to that New Vendor, to avoid the double bill.

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