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Eyal Avital was part of The Customer Happiness team around the year at 6. Eyal Avital has a passion for providing exceptional customer service. She enjoys food and travelling as well as looking for innovative solutions to problems clients confront. Discover more about her!
We'd love to hear more about your educational experiences and hobbies, along with the work you do.
I'm an avid fan of the character Mr. Rogers and always wanted to aid others. This led to 20 years of providing customer assistance. Today, I'm in a place where I can assist with solving issues and cheer our customers on!
Eyal constantly searching for the best restaurants
After a suggestion from a colleague to look at it further, I set up an old-fashioned restaurant for about six years. Since then, I've never ever thought of a concept. If I'm not serving my customers or serving drinks and food, I'm searching for an exciting place to visit or thinking about my next trip to the beach with my beloved family members sipping coffee in the other hand, while enjoying an entrée and some more.
What's the day like for you at work in the office of En?
Everyday is a new adventure! I'm able to assist customers across the world as they work to solve their problems. It doesn't matter if it's teaching them about advantages to members or analyzing the issues that can be challenging to address, I'm delighted to assist in making life easier for my clients.
the company is slowing down after a day of helping customers
As AI is becoming an increasingly vital tool for communications, I'm working to make sure that the assistants remain at work, making genuine connections, constantly reviewing their needs and making sure that all employees are aware of and well-supported in achieving their objectives.
Remember an event you have enjoyed fondly in the company of one or our (potential) customers. What problem or issue they encountered and the way you dealt with the problem
The customer wanted to offer incentives to its members, but it was not readily available at the time of its launch. Instead of telling them "no," (we do everything we can to avoid) I came up with the most creative solution using our API.
The option they picked meets their needs and performed flawlessly! Everyone was thrilled with the results, and it turned out to be a triumph from the difficult course.
What do you think about what makes a top-quality membership firm?
I believe that keeping customers satisfied is the key for establishing the perfect subscription service. Creators must be able to interact with their subscribers and their clients and members. It is more than just the exchange of funds. It's about creating a culture that makes customers feel member of the organization.
One of Eyal's favorite foodie favorite dishes
In an era of chaos the interactions of these people can provide security happiness, as well as the desire to remain.
What are the lessons you took out of it ?
In the past, I've observed the necessity for having a simple and effective way to communicate is essential to offer support to customers, regardless of the channel, whether in person or over the internet. While online customer support may seem easier to access but speaking in the wrong way or in the wrong manner may cause customer discontent.
The PREACH approach to communication (Proud True, Honest, Reliable and Empathetic, as well as being organised and clear) is vital when the relationship with any client.
Eyal is currently engaged in an journey on her own.
It's an honor to be part of my assistants' team, because everyone has the same traits when working with customers. What was the most memorable thing that you did you learn? The ability to communicate grows with practice and dedication in order to make advantage of the mistakes you've made.
Which are your three top things you'd suggest to a person in your community or from the company you work for?
Three ways to be successful in the realm of customer care
- Inquire about the client's needs and then inquire further so you're able to understand the requirements of your customer and determine the root of the issue.
- It is important to reach out to the company frequently should you not receive a response. Your clients will appreciate your efforts to communicate with them, particularly at times when everybody else is working.
- You must keep your promise you make. Make sure you're in a position to fulfill your commitments to customers builds trust and ensures long-lasting satisfied customers. They promised you would contact them at a specific moment. Don't forget!
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