What your customers can make payments to you with Crypto

Feb 17, 2023

It's always important to understand the perspective of your customers in particular at critical times of change like the checkout. The primary aspect to having a successful checkout procedure is providing a simple safe and secure option for your clients to pay using the payment method of their choosing.

In this short article we'll help you with understanding how transactions are handled from your customers' point from a customer's perspective. When you know that, you'll find yourself prepared to spot possibilities to improve the conversion rate of your business, and provide immediate assistance and educate your customers as well as potential customers.

Crypto vocab check

You can explore each one of these terms a little more in this article. But, below is a summary of the most important terms:

Public Key: In essence, the information you require that will allow you to transfer cryptocurrency.

Public address Public address, which is a public address is the hashed (basically, shorter) version of the open key. This is what you can give to someone looking to transfer funds. Think of it as the Venmo username or PayPal.me URL. (e.g., 0x12B0aD31f483Cdf4741de8f5679A472E5fe3345G)

Private keys: permit the user access to the funds transferred via a public key. The private key should never be shared with anyone else.

Web3: Defined by AP Stylebook, Web3 is a catchall term for the prospect of a new stage of the internet driven by the cryptocurrency-related technology, blockchain.

Web3-based wallet (crypto wallet): Stores public and private keys to facilitate blockchain transactions.

Seed phrases: A set of random terms produced by a computer to permit access to a Wweb3 wallet. It can be used in order to access a cryptocurrency wallet. It's not advised to divulge this information to any other person.

Non-custodial wallet: Users own the private keys to their wallet and have the full access to their wallet via Wweb3. (e.g., Metamask, Trust Wallet. )

Private keys to custodial wallets are held by third-party organizations. (e.g., Coinbase, OpenNode. )

Peer-to-peer payments

There's a chance that you're considering "Isn't a major point of cryptocurrency the fact they're peer-to peer and do not rely on third party services?"

Absolutely, it is feasible to collect the money of clients without the aid any external software or a third-party software.

However, this simply isn't practical for the common person. It's not feasible for them to create their own node, generate transactions using the command line and then store their private keys. Additionally, many sellers will shell the price of transactions in order to give customers a smooth experiencewhile also saving lots of hours and time in reconciling the payment with transactions.

This article focuses on common online transactions which use services and products that are likely to be utilized by beginner or intermediate users.

An overview of how to make a cryptocurrency payment

From the viewpoint from the perspective of a buyer There are three main steps to take:

  1. Get access to a fully-funded cryptocurrency wallet.
  2. Link their accounts to their banks.
  3. You can make the payment then you'll receive a confirmation.

Your experience with us will be based on the processor that you use and wallets in the transaction. Let's take a look at some examples and discuss what's happening at each stage for the user.

1. You can access a fully-funded crypto wallet

There are a variety of options available to people seeking an online wallet which supports cryptocurrency. Each option comes with its own characteristics, benefits and features different currencies, chains, and payments.

"Traditional" digital wallet providers like PayPal along with CashApp are now able to accept payment via crypto. The top crypto exchanges, such as Coinbase, Crypto.com, and Binance offer their own applications that function as wallets for payments. There are also crypto-native wallets such as MetaMask, Rainbow, and several other wallets. We recommend conducting yourself a thorough research in order to find the most suitable option that meet your requirements.

Once you have chosen the wallet you want to use and have it set up then the next step you need to accomplish is to add an crypto in it to ensure you have a cash balance that you can utilize to buy. It can be a quick process as many wallets provide the purchase of items in-app.

How can a purchaser decide which currency to use?

It's a great question! Most of the time, it doesn't require to be considered a factor except for costs that can add up when you need to exchange currencies. A few payment processors using crypto have automatic exchange features that permit users to pay in one currency and you will receive the money in a different.

If that's not feasible some digital wallets come with in-wallet swap and exchange feature, so that if a customer holds bitcoin (BTC) and wants to pay using ethereum (ETH) the wallet is able to do so effortlessly. It is ideal to load your account with any amount you wish to pay with although it's often not feasible prior to making an purchase.

2. Make sure that their wallet is linked to your website

Two options are available that customers can use to link their wallets with your site: either a QR code (or browser) or a wallet connection. Payment processors that accept crypto may provide one or alternatives.

QR code

This option is perfect for customers who have the digital wallet within an application for their smartphone. When someone chooses to pay via crypto, they're presented with the QR code, which can be scannable using a tool in the app for their cryptocurrency wallet.

Image illustrating how crypto payments are made via QR code. 
Image text:
Crypto app payment via QR code
1. Merchant provides a QR code at checkout.
2. Customer scans the QR code to review and authorize the transaction in their crypto app.
3. Merchant site confirms receipt and completes the purchase.
Methods to receive crypto-payments by QR code.

The browser wallet is connected to your account.

This is the best method for users who join the cryptocurrency wallet by using an extension that is installed on their browser on the web. If someone opts for this method , it asks them to join to the Web3 wallet using an icon that will open the wallet in the browser and asks for permission for the connection.

Image illustrating how crypto payments are made via browser extension.
Image text:
Crypto wallet payment via browser extension
1. Merchant provides crypto payment options and browser wallet connection prompt.
2. Customer selects their browser wallet to review and authorize the transaction within the extension.
3. Merchant site confirms receipt and completes the purchase.
Options to accept crypto-based payment by using a browser extension.

3. Make the payment, and then get a receipt.

Whatever method the user chooses to use, the application will provide prompts to guide them through the process of making a payment, whether via the application or the browser.

Once payment has been received, it can take a delay (usually just a few seconds) until payment confirmation by the blockchain. After this has been completed then both you and the recipient are both notified of the confirmation. If transactions are performed via blockchain, you could get an ID for transactions on blockchain.

That's all there is!

What exactly do these procedures apply to retailers?

There's a significant distinction between a customer who's familiar with crypto and is willing to go through the process of making a purchase and one who has never used the cryptocurrency before. It's a process of setting the proper crypto wallet, financing it, and understanding how to complete a transaction is all a hurdle for beginning.

The first crypto transactions are expected to come from experienced cryptocurrency enthusiasts. As time passes, the amount is expected to grow substantially. Therefore, if your customers or customers have expressed that they're interested by crypto, it may be worthwhile to direct them to reputable sites to enable them to understand how to make payments to you exactly how they want.

The advantages of using cryptocurrency payments to your customers

  1. They hold crypto and they would like to utilize the currency! It could be that they're an early-stage investor and a successful trader or they have money in crypto.
  2. It's more affordable for customers to spend crypto directly instead of paying exchange or foreign exchange fees when making traditional transactions. This can be especially the case in the case of international clients.
  3. There is a chance that they are not able to be able to access other payment methods.
  4. Certain people prefer to keep specific transactions private or separate from the other transactions they engage in.
  5. The majority of them feel that it's more convenient and safer.
  6. They value being able to transact without paying fees to traditional financial service providers (i.e., they're ideologically-driven).
  7. There's no limit on the amount of daily payments It is the case especially for extravagant, expensive things that could exceed a person's daily bank limits.
  8. It's a cost for an digitally native asset, such as an NFT.

The customer's concerns to include in your

There's many options for making payments through crypto that are based on user experiences. There are several aspects to bear in your mind when selecting in addition to operating cryptocurrency transactions:

  1. How simple is it to allow your customers to pay, and with what currencies?
  2. Are your clients exposed to the costs of crypto networks in direct ways? This could cost more to them to cover the cost of a service when it's full.
  3. Are you aware for dispute settlement? This is especially important where there is a deficiency of traditional payment or option for refunds. Clients who are unsatisfied or dissatisfied are more likely to complain or write reviews that are negative.
  4. What is the time that clients have to wait until they receive confirmation of their order? Based on the method that you're using to allow your customers to make the purchase, they could require a longer wait than they normally do. In this case, having a partner for payments can help, as they can often keep both fees and confirmation time very short.
  5. Are shoppers in need of data? The customers may be interested in information on how they can pay with crypto, along with information on security, and tips to stay clear of fraud.

Your customers can trust you to help them to embrace the future of payments.

Merchants can choose the crypto-based payment options that are simple and easy to utilize. Customers, on contrary, encounter a completely distinct experience while paying.

There are millions of cryptocurrency customers who are now eager, ready and capable of paying with cryptocurrency. While crypto payment options are getting easier and more straightforward however, it is crucial for retailers to understand the experiences of their customers as well as the implications of their choices so that they can make the most out of this opportunity to grow.

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