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The Customer Hub is the unifying Customer Support Hub which lets customers see the entire history of purchases in addition to download their invoices. It also lets them update their credit card or cancel their personal subscriptions.
Reduce Customer Support Tickets
Remove the support layups which are slowing down email support. It is a fantastic way to manage your customers' order. Your customers get access to all the details needed to make an purchase, with no personnel having to touch a finger. It's not necessary to sit around for days. You'll never have to worry about the items you bought.
Customers are able to access the Customer Hub by clicking the URL found on receipts of order reminders, subscription fees, and more. The Customer Hub is described as an "magic URL" access process. It means there's not any passwords to remember! Customer Hub provides your client with an encrypted link to ensure that they are never blocked from using the service.
Are we not saying that Customer Hub works flawlessly using mobile devices? Users can access the assistance they need, regardless of the device they're making use of. This is crucial, since our statistics show that just under 60 percent of customers who visit Customer Hub log in using mobile devices.
What's new in Customer Hub?
With this update, we've added the payment History section within our Customer Hub. Customers will be able to look up every order, payment and even refund in one location.
Customers can view the details of their order when they select an item on the pay History table. A customer has access to the invoice which is completely loaded and breaks down each detail associated with the purchase. It will instantly display the amount you paid and the tax amount or shipping costs that were incurred along with the credit card that was used as well as other details.
Self-Help for Customers Assistance
Through our Customer Hub, customers can monitor their subscriptions. Customers can easily update their credit card in their account, review the date when the next invoice is due, as well as have their bill due or end their subscription completely without the need of an help desk.
If your customers can manage themselves their subscriptions then you are likely to have satisfied customers and you will get back the time that you have spent every week.
In the event that someone is in need of more attention If they are in need of attention and require your attention, it's easy to do so. Contact Us tab directs them to your email address, profile on social media and the support website. We're making customer service painless.
is Now Available for Grow Plans
The Customer Hub previously only on the Scale plan. Thanks to the latest updates, this brand newly added support-boosting function can now be accessible to customers with Grow and Scale accounts too. The Customer Hub can be accessed inside of every Grow as well as Scale accounts.
That means you have the technology you require to impress your customers, reduce the monotonous work of support, and give your clients the necessary resources to help with billing.
If you'd prefer to shut off the Customer Hub, you can do it by clicking just a click in Market Settings.
To ensure that Customer Hub to become successful, it must benefit both you as well as your customers, visit .com for a free account to get a free trial absolutely no cost! Explore how these features can improve your store's online presence.
The brand modern Customer Hub can be the perfect solution to please your clients, while reducing the burden on you while doing it. In the future, you could invest that earlier time in developing new products and services, increasing the number of customers you handle, as well as delighting your clients.
Begin by trying one of our Grow and Scale plans for the Customer Hub right now!
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